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DiGi Broadband OCS EPIC FAIL Part 2

loadingIf you had been following my misadventures with the DiGi Online Customer Service (OCS) in this post, boy, have I got another good story for you.  After trying unsuccessfully to register myself for OCS for the past 5 days so that I can check my usage, I finally got rid of the dreaded "We are unable..." message.  But that's as far as the good news go.  When I tried registering today, I got this message:
"digi-broadband-ocs-epic-fail-part-2_1"
Ah, OK, I thought.  We're getting somewhere, baby.  But then, I thought, shouldn't I get some message saying that the system has sent a temporary password to access the OCS, as it says it would in the registration screen?  That's when I began thinking that something fishy was going on.  So, never mind, I said, let's try retrieving a lost password, since I didn't get the temporary password in my email, and I wasn't asked to enter one during registration.  So, I tried retrieving the password by entering my network ID (a fancy DiGi term for mobile number), and I got this message:
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Mobile | Standard